The Hanover Insurance Group Reviews, Phone Number & Contact Details

Every year I perform a thorough search to find a more comprehensive policy and/or a better overall rate. I’ve had Hanover Auto Insurance for about 5 years now. By combining truck, homeowners, and umbrella policies, no other company has been able to scratch the surface of the rate or the coverage that I receive from Hanover. I save several hundred dollars annually and feel that I am well covered. Additionally, they value loyalty in their customers. This past year there was a glitch with my online bank payment for my policy causing it not to be renewed unbeknownst to me. My agent did not catch this but Hanover sent me a letter directly and allowed me to still renew my policy without interrupted coverage AND even better, they waived a late fee as a courtesy for my being a loyal customer. I would highly recommend this company (at least for someone who is claim-free with an excellent credit score!).

First of all, I don’t usually write reviews, but this is beyond the pale. DO NOT use this company. I have never had such a bad experience doing something as simple as cancelling an insurance policy. It seems the left hand does not know what the right hand is doing in billing department vs the other departments. Even though I clearly stated I was cancelling the policy, etc they continued to bill me for months after the date, I would get random amounts on bills in the mail– it just basically felt like they were just making numbers up and sending out bills expecting you to pay them.

I have requested my coverage Agency respond to my inquiry regarding the outrageous premium that I am being charged. I requested/received a copy of my LexisNexis report which contained 3 entries. (1) 5 mph over speeding ticket in 2017, (2) A comprehensive claim for $282 dated 8/19/16 which I would not have made had my agent not told me that it didn’t count against you, and (3) An accident (I was not the driver) from Jan 2014-over 5 years old. After speaking with LexisNexis regarding this report I inquired 3 x’s if they did the scoring and was told no…these calls are recorded so I must assume that this is the truth. I have made repeated requests to my Agent for “the insurance score” and have been given the runaround and no information.

NEW INVOICE FEES! Every time they send an invoice, even at inception with the declaration pages, Hanover will charge you an “INVOICE FEE”. Apparently they will stop at nothing to extract a few extra dollars, even from long term customers and those who pay the full premium up front. Never been treated so badly even by customer service also. They seem to be fine with pissing-off their paying customers.

Had a punctured pontoon as boat was dropped off trailer during transport. The 2 companies involved refused to accept responsibility. Hanover paid all repairs, after deductible and the check arrived in two days.

The people that I talked to over the phone were polite and I can’t confirm that they did anything wrong, but at the end of the day I was told that my insurance would cover the cost of windshield replacement when there was actually no intention of doing so. The person on the other end with Hanover told me that the computer system was down that day and they could not retrieve all of my information. They went ahead and scheduled an appointment to fix my windshield so that my car could pass inspection. Needless to say when the systems were back up there was no coverage from the policy that I had been paying for, for years. This all seemed too suspicious not to warn others about. Hope this helps discourage others from Hanover auto insurance enough for them to lose out on some of the money their customers are forced to pay.

Omg is this for real? This company is the worst group of lying deceitful con artists. Everyone on my claim “No longer is employed there” lol. They give me bogus phone line extensions, continued denials, they open a letter from me and returned it “Non deliverable” yet it’s the address on their letterhead. Lol I have a lifetime case, and they continue to close it and brush me away. They have been delinquent since 1993. Everything about this company is sickening lies. They held my awarded case from me hidden for 22 years, and left me to suffer! They to this day won’t acknowledge me or the claim. They have never paid out for any bills yet.

The Hanover Insurance Group offers auto insurance and other insurance products in a large swath of the country, but their median annual premiums are much higher than the competition. Consider this provider for your auto insurance needs if you live in one of the states they service, but only if you can qualify for enough discounts to make your premiums affordable.

Salaries tend to be lower at this company based on what I have heard from others, but I have not experienced that myself.

The executive lines management team is a different group and reports to Chicago. Management, outside of Helen S, is less than average.

The company truly lives by their CARE values. Leadership consistently demonstrates flexibility in the face of the on-going pandemic. They also care about trying to find the right fit for quality candidates. Competitive bonus structure. Lots of focus on diversity, inclusion and equity.

Too few senior leaders in HR. Too much on everyone’s plate to provide thoughtful support to their employees. Always reactive.

The commute to the office would honestly be my only con. Adjusting wasn’t my thing but the support provided by the Itasca Manager for Level 1 was great.

Fast paced environment of back to back phone calls

None that I can think of. I had a great experience with the recruiter, Jeff Taviano.

Company is doing well and there’s no shortage of work and opportunity.

Account Manager Erica Yancy has been the greatest! Very professional and extremely helpful in all areas of this business. Patient , well versed and detail oriented. All qualities that make her a wonderful sales person and trainer…Yes trainer! Ms. Erica has very good information to pass along while encouraging to do well on your journey of Life Insurance.

Excellent!!!!