SquareTrade Insurance Reviews, Phone Number & Contact Details

We’ve been very pleased with our SquareTrade/Allstate protection policies and routinely take them out on any significant purchase. Anytime we’ve experienced a problem, our concerns have been immediately and easily resolved with prompt payment of claims. It’s proven to be a great value for high-value purchases.

When I spoke with a representative, I was told that this would be resolved in a matter of days. I was also told that I would receive a refund of the purchase because the item would be nonrepairable.

I rely on this device for training. I was told that this supervisor would personally expedite my case and start my refund process as soon as you received the damaged device. I waited a few days and when I was told there was no resolution yet, I went ahead and purchased a new device. I figured when I received my refund I would just pay for the new device. I was told that I would receive a refund for the amount that I paid for the device.

Instead, about 2 months later, I received a replacement. I have no need for the replacement. I had already repurchased the item and cannot return it. Now I am stuck with two device because your representative misinformed me. When I reached out to you about this I was told, “Sorry, that’s just how we handle these issues”. No remorse. Not a care in the world.

What do I do with 2 devices? This is not how I’ve been treated in the past and was disappointed that I got the runaround.

Very happy with the plan and customer service. This was my 2nd claim in the last 5 or 6 years and each one was great. The first was for a handheld game system purchase one Christmas for a grandson. The last was for a brand name TV purchased 2 years ago. I’d recommend getting a protection plan to anyone purchasing electronic equipment.

I was extremely pleased with the service I received in getting my iPad screen replaced. The turnaround time of getting the repair accomplished was less than a week from the time I dropped the package off until it was delivered back to my house. The whole process was painless. Excellent customer service!!!!

The second experience was so smooth that by itself it would be 5 stars. SOOOO…. I ordered a portable monitor to use at work. It worked well for a few weeks until the unit mysteriously stopped working. I tried to use the protection plan and was flatly rejected. I didn’t drop it or spill on it. The input unit had a quality issue. Well, a year later I had to file a claim for another product. I saw the monitor was still under protection. I did another claim and it was no questions asked this time! Thank you, as being late is better than never.

We purchased insurance with Square Trade for a computer we purchased through Costco. The top of the laptop began to separate from the bottom of the laptop. We called Square Trade and they allowed us to take the laptop to a repair shop near us. We had it fixed and they sent us a check for reimbursement. The whole process was very easy and straightforward. We received the check quickly and the laptop is working well. Thank you for the quick and easy transaction.