Industry: Financial Services
Headquarters: New Mexico, USA
Address: 5201 Balloon Fiesta Pkwy NE, Albuquerque, NM 87113, United States
Website: newmexicomutual.com
+1-505-345-7260
My business closed permanently 6 months ago. Despite discussions with my local insurance agent, New Mexico Mutual renewed my policy shortly after I laid off all my employees. They continue to send me bills urging me to pay and threaten collections for a new policy. This company is a total scam that uses their big corporate and political power to strong arm small business owners into paying for coverage they do not need. Why do I need a renewed policy for a closed business with no employees and no payroll? The Employer FAQ page on their website says you can only contact them for address correction and all other policy changes have to go through your local agent. This is just another corporate strategy to not be accountable for their fraud. They will take my money but not my information. Total Scam.
They treat you just like a number ! They return calls 3 or more days away. My adjuster was extremely rude and demanding. I pray I never get injured again but if I do I hope they will have figured out costumer service is not her trade !!!
Posting now to see if I can get a resolution. Cancelled my account mid march and have proof I did. I am now in June and they are still billing me. They want me to pay $500 for what? for not being insured? I agree to pay the 3 month installments but I will not pay until they give me a clean bill. They have brushed me off 4 times with the “it is what is is” policy. I will not pay over $500. Someone please contact me ASAP and train your staff to be more customer oriented. No one will pay you for months of not having coverage. Apparently I am not the only one that has had this issue. Sad to have locals NOT support locals.
