Industry: Financial Services
Headquarters: Maryland, USA
Address: 20 Crossroads Drive Suite 215 Owings Mills, MD 21117, United States
Website: hankoffinsurance.com
Contact Mail : info@hankoffinsurance.com
+1-410-363-0661
I needed renter’s insurance for my son who is living in Salt Lake City. Krista Railo, Personal Lines Account Manager, has always been a huge help with all of my insurance needs in Maryland, so I thought I would ask for her advice for Salt Lake. Unbeknownst to me, Hankoff Insurance is also licensed in Utah! Krista was able to handle this huge headache for me, and made the whole process seamless!! TWICE! First in my son’s apartment and now in his house. Krista found me such a comprehensive policy at such a reasonable price! I am forever grateful, and will always turn to Krista for my insurance needs!
Had to resolve a billing error that would have led to a cancelled insurance policy. Dialog was quick, cordial, and professional. Also assured me that prior to further action, they would have reached out via phone to engage in dialog vs. just letting the insurance lapse. That personal touch is becoming rare.
If I could give them zero stars I would. I have been with them for two years; I contacted them a month ago to have my coverages and premiums reviewed. The woman I talked to said she was “busy” but would look into it and call me back; I never heard back from her. I got my bill for my new year of coverage and my umbrella increased by over $100 with no notice/no explanation.
I’m trying this morning to switch to another agency/insurance company and I’m being told by the new agent that neither I nor my partner are showing as insured in the state database, though we have been paying premiums for 2 years through Hankoff and have dec pages to prove it – they’re simply not reporting our policies. This agent told me that umbrellas under their coverage cost about $400 less than what Hankoff has charged me for Safeco.
I have been with this group for over 10 yrs now and have always received the best of service as well as being treated as a friend. However over the last few months with all that has been going on and my availability limited at times, they have done a particularly good job of staying on top of my policies and me. I want to specifically say thank you to Krista for working so hard to make sure I had everything I needed when I needed it.
Brad Hankoff has done a wonderful job with all of my insurance needs. He was attentive, responsive, and informative throughout the entire process and worked with me on any changes that arised. Anytime forms needed to be handled, Krista was quick to send them out and answered any questions I had. I plan to continue working with them from now and into the future.
