California Choice Insurance Reviews, Phone Number & Contact Details

Great company and great benefits.

Love the flexibility to change plans as your needs evolve.

This insurance is way to expensive and barely covers anything its a rip off

I am relatively new to CaliforniaChoice coming from an other insurance. I really like the flexibility and the choices that they offer. I should have switched a long time ago.

I liken my experience with California Choice to a giant snowball, one small issue get rolled into another, and then another until a ‘breaking point’ so to speak occurs with a Goliath ball of ice. Let me expound.

First was my thoughts on the plans itself – I felt while not bad, my experience in the past with other employers have generally found better offerings. To be fair – the healthcare landscape is always changing so my recollection could very well be behind the rose colored glasses clouded by annual increases in health costs. Be that as it may – it was a slight negative observation.

I was happy to see the receipt of my temporary ID card and proceeded to make appointments with my health care providers for myself, wife and family. What I soon found was that at each of the doctors, when presented with the ID card – they told me that it lacked in basic information. It was quite a shock to me considering that an ID card serves that exact purpose – to provide enrollment information.

Specifically they said that the Card did not have a PCN code, BIN #, Group #, and ID# – each time my providers or CVS pharmacy tried to contact California Choice – they either closed or did not have any record of me.

This situation was drawn out over a few days with no luck.

I concluded that the “temporary id” card is not worth the paper its printed own. It’s a complete psychological artifact that presents no viable information.

Perplexed, I was sure a phone call would remedy the situation. I called California Choice and was told very rudely that they had no record of my enrollment and that I needed to contact HR Surprisingly, – I got a call and was surprised to hear that, yes, they DID have my information. Eager to put this all behind me and not give it another thought – I took all the information down.

I went to my pharmacy to get my urgent medication last night, which was delayed already quite some time due to this fiasco.

At the pharmacy, I was now told that while the PCN code, Bin# and Group# were correct – the ID# is non-existent. – I remember specifically the agent tell me that the ID# was my social security number, so I’m sure it wasn’t a case of me writing it wrong.

One can imagine my frustration at this point.

I could not call California Choice because it was closed and did not have extended hours as I’ve been used to with other providers.

Resigned, I decided to wait yet another day and call California Choice this morning.

**

I just got off the phone, and as if specifically trying to add insult to injury – they had a recording saying they are closed today because everybody there is on a Fun Trip to Catalina Island, and I would have to call back on Monday. I was a bit thrown back at the unprofessional chutzpah of having a customer service department for medical needs pretty much say: “sorry; we cannot help you today – we’re taking Friday off to party at Catalina Island.”

You can imagine how this represented the straw the broke the camel’s back.

I’ll just wait until Monday to hopefully get this sorted.

I question a company that does not understand that broadcasting that your whole staff (including customer service) is out partying on a Friday…can be a very injurious action when your role is to support people for their medical needs. (with their already limited everyday hours)

I would stay far far away….

Lynette is awesome! I’m a broker and whenever I have questions or concerns she tackles them immediately! It really makes a difference in running my business. I can’t thank her enough!

CalChoice is the single coolest benefits program for small businesses out there. Employees get to choose the healthcare they want from the state’s best health plans – that never happens! Definitely check them out if you are considering employee benefits for your company.