Aflac Insurance Reviews, Phone Number & Contact Details

Terrible customer service. Excessive wait times on phone, often over 1 hour. Long delays in claims processing. You purchase disability insurance to help pay bills when off work due to injury or illness but it is useless when it takes so long to get your money. I recommend another disability insurance company as Aflac is the worst experience I’ve had in many years.

If you read all of the Google reviews you will notice that Aflac employees give it good reviews as a place to work. However most of the policy holders give very poor reviews as customers.

Finally got dental insurance for the first time in 10 years. Policy activated February 1, 2020. Was furloughed (not laid off) due to Covid March 12 and my policy terminated without ANY notification on March 20th. Ive returned to same employer as I was never laid off in mid June. No option to reinstate my policy given. I want my $26+ deducted from my paycheck back since I never had the chance to even think about taking advantage of my whole 1.5 month policy. This entire situation is PETTY so then so shall I be.

Called Aflac to locate a specific department and it was really easy and the service was very good.

You can not talked to a person. You have to try to make appointment for the following week if the phone will let you. I have been trying to file a claim sent May

Everyone at my employment facility has been denied their acute event disability claims. This company is just like any other business, with their goal being only to make a profit by collecting your money every pay period. If you have a choice through your employer, AVOID Aflac at all costs. If you want/need to pay into a short term disability fund, investigate ANY other business. This company will eagerly take your money but give you nothing in return.