Esure Insurance Company Reviews, Phone Number & Contact Details

Name: Esure Insurance Company Reviews, Phone Number & Contact Details
Rating: 3.3

On: October 21, 2021

In: UK

Tagged: About Esure Insurance Company, Esure Insurance, Esure Insurance Company, Esure Insurance Company Contact Details, Esure Insurance Company Phone Number, Esure Insurance Company Quotes, Esure Insurance Company Reviews

Post Views : 30

Industry: Insurance
Founded: 2000

About Esure

Founded in 2000, esure Group plc is an efficient, customer focused personal lines insurer. We are one of the UK’s leading providers of Motor and Home insurance products through the esure and Sheilas’ Wheels brands. Our insurance brands provide cover for around 2.35 million customers and over 1.8 million car customers, making us a major player in the UK market. Our people mission is simple: we aim to make esure a great place to work for our colleagues who we want to provide the very best service to our customers. Company Culture Although well-established, esure has retained the culture of a start-up business in many ways. The structure is lean and flat. Our senior management team are accessible and approachable. Doors are left open and a can-do mentality is prevalent among our staff at all levels. Change is harnessed, not shunned. There is a team approach to growing the business and there is a real drive across our company to succeed – both at a business and an individual level. Personal development is encouraged. Individuals are rewarded for their contributions. Ideas are counted and staff of any level can make a difference and get recognition for it. Being productive and efficient is what esure is all about. Succeeding in a fast-paced industry requires a dynamic, creative team that challenges how things are done and strives for excellence.

Esure Contact Details

Address: The Meridian, 25 Quay St,
Manchester M3 4AL, United Kingdom

Website: http://www.esure.com/

Phone Details: +443456061374

Esure Reviews

3.3

3.3 out of 5 stars (based on 7 reviews)

Excellent0%

Very good57%

Average29%

Poor0%

Terrible14%

Only open Mon-Fri 8am to 5pm? Not reflective of the society we live in. Also, they seem really helpful when your on the phone to them but as soon as you hang up, they forget all about and don’t do what they promised to.

J-WAR

The most incompetent, vindictive insurer I’ve ever had the pleasure of dealing with. Have gone out of their way to obscure, confuse and bully me at every opportunity. Dont insure with them

James Kelly

I have had esure car insurance for over a year now and I can say they are very nice over the phone and very helpful. They are also resonably priced and can’t complain.

Elliott Holgate

Very polite. I rang to cancel and they were good, non pushy and dealt with my query swiftly.

Unable to fully match my Confused quote though..

Joe Hurst

Horrible experience, 10+ hours on the phone. Staff disconnected the call as they don’t want to deal with your claim. Lying on claims. Never ever dealt with a company that’d treats paying customers this way. Do not recommend, pay a little more for insurance and go with a better company. There is a reason they come out cheapest. I will never use esure again and will tell everyone I know not to use them.

Joshua woffenden

I’ve never had to claim so I can’t comment on that side.

However Linda from the customer services department is a credit to the team. Her “human” touch to customer service made me feel listened to, understood and turned a potential stressful situation into a pleasant interaction, the complete opposite of what I expected.

Please ensure her manager and herself see this as people are quick to complain but rarely give credit to the valuable people. The call was on the 26/03 at approximately 16:32.

Adam Entwistle

I have had some issues with e-sure insurance in which I’ve changed my payment date and one minute it’s been okay next minute it’s not. To cut a long story short a lovely lady named Diane took her time to listen to me. Feedback what has happened and do all her best to solve my problem. She is an asset to the company and you need more people like this, who don’t just listen to respond but listens to understand. She deserves a raise if you ask me and my faith is restored in this company

Tiino Valentine