MetLife Australia Insurance Reviews, Phone Number & Contact Details

Premium is quite affordable compared to many other insurance companies. The customer service is fairly good too. But the real character of the insurance companies is seen when you make a claim. I haven’t made a claim yet, so I cannot comment on that.

Had to make an income protection claim. A little initial confusion about payment date. Always paid on time. Phone call every month to check how I’m going. I never read the reviews prior to purchasing insurance and only when I had to claim. I was nervous as to whether I’d get paid due to other reviews, I have not had a problem. Monthly payments take some getting used to but otherwise can’t fault. Been claiming since February.

After an initial check I was sent the paperwork promptly for a claim but, due to an unexpected mental health episode(s) didn’t ever get round to filling it out. Subsequently the people at met life look like they are going to meet my informal request on a claim, and after not being able to work in my trained position for years.

MetLife have obviously taken note of recent advice and decided to keep their customers a priority, after some bad publicity in the sector.

Thanks again guys, good to have some financial security in these uncertain times!!

10/10

Very happy with Met life insurance company. I had a car accident in 2019 where was not my fault and u had an injury. I had a Very helpful and understanding case manager Ly Nguyen. Thank you Ly so much for all your support.

Zero stars for this greedy, inhumane and unethical insurance company whose ‘assessors’ have proved beyond doubt that contributing to their ‘Income Protection’ policy is wholly pointless.