Health Insurance Fund Reviews, Phone Number & Contact Details

Luckily never had to use them for anything big. However, had the odd admin things like update credit card details, tax stuff etc and EVERY TIME there was an issue. I am currently on an extended hold time whilst typing this review. For something simple (updating payment details) which couldn’t be done easily online (card got stolen, so had to update several other details from other companies – no issues), I’m now going to try to sort this out as well as just getting summaries for all my 10 year membership details to transfer to another fund. 10min+ on hold and going…

Nice enough people on the phone as they are telling you that all the private hospital cover you are paying for giving birth will only cover you for a shared room in a public hospital. I live 400km from the nearest private hospital and so if I want my own room like I’ve been paying for, I have to pay a gap at a public hospital, even though the private hospital they would have had to cover (should I have been fortunate enough to live in the city) would have been so much more expensive for them to cover. The administration team at the hospital said the western Australian health cover company… can only guess who that is…was the only one they had ever heard of doing this and they found it rediculous.

Tried to get in contact with a sales representative via email for a week with no response. I have been with a different health fund prior to HIF and their rule was to contact their clients within 72 hours… it’s been a week and nothing. Poor customer service considering you pay a higher premium than other funds. I expected more, only response I got was when I complained on their Facebook page.

Didn’t know how bad they are until I switched to another provider. Anyone who thinks about join them should know HIF doesn’t have a claim team to answer your phone calls but only by emails, however when you join HIF they pick up their phone really quickly. Their benefit paid from claim is shocking compared with my current provider. Eg. for a filling, I paid $225 and HIF paid me $74.8 back. You do the maths – only 33% compared to my current 60%.

I stuffed up, more than once to be honest, not reading the fine print etc of my cover, but after years of thinking I was covered for something that I wasn’t actually covered for, HIF took the time to review my situation and let me back-pay my cover to include the necessary cover I now need. This all happened within 3 days of making contact with them which was extremely impressive. Hat’s off to Samantha on the other end of the phone who was in my corner from the start. Thank you.